At SNTD Supplement, we aim to provide quality supplements and reliable customer service. Please read our Refund and Return Policy carefully before purchasing from our store or website.
1. Return Eligibility
Products can be returned only if:
The product is damaged at the time of delivery or pickup
The wrong product was delivered
The product is expired at the time of purchase
The seal is broken before delivery or pickup
To request a return, customers must contact us within 24 hours of receiving the product.
2. Non-Returnable Products
For safety and hygiene reasons, we do not accept returns for:
Opened supplement containers
Used products
Products with broken seals after purchase
Products damaged due to customer handling
Products purchased by mistake
Products without proof of purchase
Products returned after the return request period
3. Refund Policy
Refunds are available only after we inspect and confirm the issue with the returned product.
If approved, refunds may be processed through the original payment method or another agreed method.
Refund processing time may vary depending on the payment method or bank processing time.
4. Exchange Policy
If the product is damaged, expired, or incorrect, we may offer an exchange for the same product or another available product of equal value.
If the replacement product is unavailable, we may offer a refund or store credit.
5. Order Cancellation
Customers can request order cancellation before the order is dispatched or prepared for pickup.
Once the order has been dispatched, cancellation may not be possible.
6. Delivery Issues
If a product is damaged during delivery, please contact us immediately with:
Order details
Clear photos of the product
Photos of the packaging
Proof of purchase
This helps us review the issue quickly and provide a suitable solution.
7. Product Use Disclaimer
Customers are responsible for reading product labels, ingredients, usage instructions, and warnings before use.
Supplements should be used only as directed. Customers with medical conditions, allergies, pregnancy, breastfeeding, or those taking medication should seek professional advice before using any supplement.
8. Proof of Purchase
To complete a return, exchange, or refund request, customers must provide a valid receipt, order confirmation, or payment proof.
9. How to Request a Return or Refund
To request support, contact us through phone, WhatsApp, or email with your order details and reason for the request.
SNTD Supplement 159 C 1/1 Highlevel Road, Maharagama, Sri Lanka
